Refunds & Exchange

We want you to absolutely love your jewelry. If something isn’t quite right, our Refunds & Exchange policy is here to ensure a smooth and worry-free experience.

Eligibility for Refunds

To be eligible for a refund, items must be returned in their original, unworn condition, with all packaging and tags intact. You must initiate the return within 14 days of receiving your order.

Refunds are processed to the original method of payment once we receive and inspect the returned item. Please allow 3–5 business days for the refund to appear in your account after it’s been approved.

Kindly note: Shipping fees are non-refundable, and custom or personalized items are final sale unless they arrive damaged or defective.

Exchange Policy

We’re happy to offer exchanges for a different size, style, or product of equal value. To start an exchange, contact us at help@example.com within 14 days of receiving your order. Once the original item is returned and approved, we’ll ship your replacement at no additional cost (within Canada).

If the new item costs more or less than your original purchase, we’ll either refund the difference or request payment for the balance.

Damaged or Incorrect Items

In the rare case that you receive an item that is damaged, defective, or incorrect, please contact us within 5 days of delivery. Email help@example.com with your order number and clear photos of the issue. We’ll prioritize a fast resolution with either a replacement or full refund.

Non-Refundable Items

Customized or engraved pieces

Gift cards

Final sale or clearance items

How to Begin a Refund or Exchange

To start a return or exchange, email us at help@example.com with your order number, the item(s) in question, and your preferred resolution. We’ll guide you through the next steps promptly.

Thank you for choosing our brand—we’re here to ensure your experience is as beautiful as the jewelry we craft.