Heart String Chain Necklace

Jewelry Care Instructions

Preserve the beauty. Protect the story.

Every piece of jewelry holds intention — a memory, a gift, a moment. With the right care, your jewelry will stay radiant for years to come. Below are our recommended guidelines to ensure its lasting brilliance.

01. Keep It Dry

Avoid direct contact with water, lotions, perfumes, and other chemicals. These can dull the shine or affect the finish of your jewelry over time. Always remove your jewelry before showering, swimming, or applying products.

02. Store with Care

When not worn, store your pieces in a soft pouch or lined jewelry box to prevent scratches or tangling. Keeping jewelry separated avoids unnecessary friction between different materials.

03. Clean Gently

To clean your jewelry, use a soft, dry, lint-free cloth. Gently wipe to remove oils or dust. Avoid using harsh cleaning agents or ultrasonic cleaners unless specified as safe for the material.

04. Handle with Intention

Delicate chains, clasps, and settings require gentle handling. Put on your jewelry after dressing to prevent snags or breakage. Take care when stacking or layering pieces.

05. Know Your Materials

Gold-plated and silver pieces naturally develop a patina over time. This is normal and can be slowed with proper care. If unsure about how to treat a specific material, please contact us — we’re here to help.

Need Assistance?

If you have questions about caring for a specific piece or require repair services, please reach out to our team at support@example.com. We're always happy to assist.

We want your shopping experience with our brand to be as smooth and delightful as the jewelry we create. Below you'll find everything you need to know about our shipping and returns process.

Shipping Information

We currently ship within Canada and to select international destinations. All orders are processed within 1–2 business days. Once your order is shipped, you’ll receive a confirmation email with tracking details.

Standard Shipping (Canada): 3–7 business days — Free on orders over $100 CAD

Express Shipping (Canada): 1–3 business days — Rates calculated at checkout

International Shipping: Delivery times and costs vary by destination

Please note that during peak seasons or promotions, processing and delivery times may be slightly delayed. We do our best to keep you informed every step of the way.

Returns & Exchanges

If you're not completely satisfied with your purchase, we’re here to help. We accept returns within 14 days of delivery on unworn, undamaged jewelry in its original packaging. To initiate a return or exchange, please contact us at help@example.com with your order number and reason for return.

Returns are free for Canadian orders.

International return shipping fees are the responsibility of the customer.

Custom-made or personalized pieces are final sale and cannot be returned or exchanged.

Once we receive and inspect your returned item, we’ll issue a refund to your original method of payment within 3–5 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please reach out to help@example.com within 5 days of delivery. Be sure to include photos so we can resolve the issue quickly.

Thank you for shopping with us—we truly value your trust and support.

Quality you can feel. Craftsmanship you can trust.

We believe that every piece of jewelry should not only look beautiful, but it should also last. That’s why we use carefully selected materials and trusted plating methods to ensure your jewelry stays radiant over time.

Core Metals

Our jewelry is crafted using a range of durable base metals, chosen for their strength, longevity, and comfort:

Stainless Steel: Highly resistant to tarnish, corrosion, and everyday wear — ideal for long-lasting shine.

Sterling Silver (925): A timeless metal with a soft, natural glow. All silver pieces are rhodium-coated to prevent tarnishing.

Brass: Often used for statement pieces, brass offers a warm tone and strong structural integrity.

Plating Process

Our plating methods are designed to balance beauty and durability:

14k Gold Plating: A warm, golden finish applied in multiple layers to ensure lasting color and luster.

Rhodium Plating: A premium finish used on silver or white-toned pieces for added brilliance and tarnish resistance.

PVD (Physical Vapor Deposition): An advanced coating technique used on stainless steel for a longer-lasting, fade-resistant finish.

Each item is coated with care, ensuring the surface remains smooth, even, and protective.

Nickel-Free & Hypoallergenic

All our jewelry is nickel-free and safe for sensitive skin. We prioritize hypoallergenic materials to ensure comfort and peace of mind with every wear.

Natural Aging & Patina

Over time, some materials may develop a soft patina — a natural result of wear and exposure. We believe this adds to the character of your jewelry. With proper care, your pieces will age gracefully and maintain their original beauty.

Questions?

Not sure about the materials of a specific piece? We’re happy to help. Reach out to our team anytime via support@example.com.