Shipping & Returns

We want your shopping experience with our brand to be as smooth and delightful as the jewelry we create. Below you'll find everything you need to know about our shipping and returns process.

Shipping Information

We currently ship within Canada and to select international destinations. All orders are processed within 1–2 business days. Once your order is shipped, you’ll receive a confirmation email with tracking details.

Standard Shipping (Canada): 3–7 business days — Free on orders over $100 CAD

Express Shipping (Canada): 1–3 business days — Rates calculated at checkout

International Shipping: Delivery times and costs vary by destination

Please note that during peak seasons or promotions, processing and delivery times may be slightly delayed. We do our best to keep you informed every step of the way.

Returns & Exchanges

If you're not completely satisfied with your purchase, we’re here to help. We accept returns within 14 days of delivery on unworn, undamaged jewelry in its original packaging. To initiate a return or exchange, please contact us at help@example.com with your order number and reason for return.

Returns are free for Canadian orders.

International return shipping fees are the responsibility of the customer.

Custom-made or personalized pieces are final sale and cannot be returned or exchanged.

Once we receive and inspect your returned item, we’ll issue a refund to your original method of payment within 3–5 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please reach out to help@example.com within 5 days of delivery. Be sure to include photos so we can resolve the issue quickly.

Thank you for shopping with us—we truly value your trust and support.